+260 211 295978

123 A Ngwerere Rd, Roma, Lusaka, Zambia

©2020 by TUCUZA.

Fincuza Institute

Innovate, Expand, Include


Reg No.TVA 1059

Enhancing Client-Centric Financial Services

Provides tools on how to provide quality customer service through successful employee and agent engagement. Financial service providers will be able to build customer service as a core competence in the organization. The course will provide tools on:

  • How to deliver products and services designed specifically for low-income customers.

  • How to transform business challenges into strong opportunities to engage and retain customers now and for the future. 

The training will draw on material developed by Consultative Group to Assist the Poor (CGAP) in the CGAP Employee and Agent Empowerment Ideabook, and the accompanying CGAP Employee and Agent Empowerment Toolkit

Course Date: TBA

Venue: TBA

Price: TBA

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